Frequently Asked Questions

1. What is Fix My Kythera Trails? What is its purpose?

Fix My Kythera Trails is:

  • a web service made available to the public - both residents and visitors - to report issues encountered along the hiking trails in Kythera, thereby simplifying maintenance and problem resolution.
  • an aid to geolocating the reports
  • A tool to inform the public and the responsible entities at each key stage in the handling of the issue.

Fix My Kythera Trails is a Smart Solution realised through the EU-funded project Futural by initiative of the Kytherian Foundation for Culture & Development (KIPA) and developed by the Lisbon Council.

2. What can I report?

You can report any incident, i.e. something that is not working as expected along the hiking trails known as Kythera Trails, in particular:

  • Litter or unsanitary conditions
  • Poor conditions of guiding / informational signage
  • Unsafe condition of the path: slippery surface, erosion, etc.
  • Presence of obstacles on a trail
  • Vegetation overgrowth

In addition to strictly speaking incidents, users can also report

  • the status of hydrological infrastructure (so-called micro-dams) present along some of the trails
  • observations related to wildlife sightings.

Please use this service only for reports related to the maintenance or conditions of the Kythera trails.

In case of emergency or immediate danger, call 112.

3. Which areas are covered?

Fix My Kythera Trails can only be used along the trails managed by KIPA, known as Kythera Trails, which are listed on the website www.kytheratrails.gr .

If you encounter an issue outside of these trails, you should not report it through Fix My Kythera Trails, but instead get in touch with the relevant authorities directly.

The system will automatically reject reports located outside of the island of Kythera.

4. Why has my report not been published?

A report may be invalidated by the site administrators for any of the following reasons:

  • The report concerns something outside of the scope of Fix My Kythera Trails
  • The same issue has already been reported by someone else. You will be notified of the number of the reported incident so you can subscribe to it if you so wish.

5. Why have my pictures or comments not been published?

Pictures or comments may not be published if their content is abusive or illegal. The site administrators reserve the right not to publish or to delete all reports or updates that they consider inappropriate, for instance pictures containing personal information or in which people are identifiable. For more information on this subject, visit the « conditions of use » page.

6. The automatic location proposed by Fix My Kythera Trails does not match the actual location.

In some cases, the location proposed by Fix My Kythera Trails and the actual location of the incident do not match. Recommended solutions:

  • Ignore the geolocation proposed by Fix My Kythera Trails and move the cursor on the map to the exact place where you located the incident/observation.
  • Enter additional information useful to identify the correct place, e.g. a landmark nearby, in the “comment” field.

7. Who can see my personal details?

If you submit a report, the web service will send your details as well as the details of the incident to the administrator in charge.

No personal information, apart from your chosen username, is displayed on the public site or disclosed to third parties, unless we are required to do so by law.

8. Protection of personal data

We guarantee the confidentiality of all information that is sent to us. In accordance with General Data Protection Regulation (GDPR), you have the right to access your data, as well as the right to modify and delete such data.

The data received as part of a request for information are stored by the Lisbon Council, IPC-Résidence Palace, 155 rue de la Loi, 1040 Brussels, Belgium, as part of FUTURAL, a project funded under the Horizon Europe programme.

In accordance with GDPR, you have the right to consult and, if necessary, to correct or delete the data in question. To do so, contact the Lisbon Council via email: jon.switters@lisboncouncil.net

For more information, please refer to our privacy policy.

9. Will you send spam to my email address?

Your email address will solely be used by the authorities within the context of the incidents you have reported and subscribed to.

The mails you may receive include:

  • notifications to stay up to date with an incident you have reported.
  • notifications to stay up to date with an incident reported by another person and to which you have subscribed.
  • messages from an administrator who wishes to inform you personally of the progress of an incident you have reported.

10. Who manages this site?

FixMyKytheraTrails is an initiative of KIPA in collaboration with the Lisbon Council, and other partners involved in FUTURAL, a project co-funded by the European Union.

The Website was developed and is maintained by the Lisbon Council.

The original idea was inspired by MySociety's FixMyStreet.

The project was implemented and adapted for KIPA by The Lisbon Council using the Open Source code of the MySociety’s FixMyStreet.

Contact:

The Lisbon Council For Economic Competitiveness And Social Renewal ASBL Rue de la Loi 155 - 1040 Brussels Email: jon.switters@lisboncouncil.net